Travel is high-stakes and time-sensitive. Persistence handles disruptions, bookings, and loyalty calls at the scale modern travel demands.
Use cases
Persistence handles the calls your travel support teams repeat every day — so your agents focus on complex cases while AI handles the rest.
Answers cancelled and delayed flight calls instantly — rebooking passengers, issuing vouchers, and updating itineraries without hold time or agent involvement.
Proactively offers seat upgrades, travel insurance, lounge access, and tour add-ons within hours of booking — when traveller intent is highest.
Handles points balance checks, tier status queries, and redemption requests — giving frequent travellers the concierge experience they expect.
Calls guests before check-in to confirm arrival time, offer room upgrades, and sell spa or dining packages — increasing revenue per stay.
Provides accurate, up-to-date visa, vaccination, and entry requirement information for any destination — 24/7, in any language.
Reaches out after every trip to collect NPS scores, surface complaints early, and issue service recovery credits before reviews go public.
Business Impact
Real results from travel brands that replaced long hold times and missed moments with Persistence voice AI — faster resolution, higher satisfaction, more revenue.
What airlines, OTAs, and travel operators ask about disruption calls.
Disruption is the strongest case in travel, because demand arrives all at once and every affected passenger rings within the same hour. An agent can confirm what happened, explain options, and rebook — turning a queue nobody can staff for into calls that get answered.
That is the scenario voice agents are best suited to. Capacity is not fixed to a roster, so a weather event does not mean a four-hour hold. The design question is what the agent does when it cannot resolve something during a spike, because that is when escalation queues are longest.
Persistence supports 50+ languages. Worth testing with your actual passengers rather than the language list, though — bilingual callers frequently switch language mid-sentence, and that is where agents most often fail.
It connects to the systems holding bookings and inventory so it can look up and change reservations on the call. Without that access it can explain a policy but not action anything, which for disruption calls is the entire value.
