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HEALTHCARE & CLINICS

Make more time
for care.

Help patients book, reschedule, and find answers.
Give your front desk room to focus.

Maya, the healthcare voice assistant featured on the homepage

Help patients move forward.
Give your team time back.

A patient arranging her next visit by phone
01 / APPOINTMENT SCHEDULING

A simpler path
to the next visit.

Help patients book, change, or cancel an appointment through your approved scheduling workflow.

  • Collect the visit type and preferred location
  • Check available times in a connected system
  • Confirm the details and next steps
Discuss your scheduling workflow

Your appointment

Friday, 2:00 PM

Confirm or reschedule
“Friday works. Thank you.”
02 / REMINDERS & FOLLOW-UPS

Keep patients
in the loop.

Reach out with visit reminders and approved preparation details. Capture changes early so your team can respond.

  • Confirm whether the patient can attend
  • Collect rescheduling requests
  • Share your clinic’s preparation instructions
Explore outbound workflows

“What should I bring?”

Approved clinic answers.

HOURS · LOCATIONS · VISIT PREPARATION
03 / PATIENT ENQUIRIES

A helpful answer.
A clear handoff.

Handle routine administrative questions and connect callers to your staff when they need a person.

  • Use information your team has approved
  • Keep clinical questions with qualified staff
  • Pass useful context along with a transfer
Explore in-call workflows

Start with one
well-defined workflow.

01

Connect your systems

Review scheduling APIs, permissions, and the actions your agent can take.

02

Set clear boundaries

Agree on approved information, handoff rules, and privacy requirements.

03

Test before launch

Run common requests and difficult exceptions with your team.

Questions before you launch.

Can Maya book directly into our scheduling system?

Review appointment types, clinic locations, provider availability, and API permissions with your team. Only describe a booking as confirmed after your scheduling system accepts it; otherwise collect a request for staff follow-up.

How are patient identity and appointment information protected?

Agree on identity checks, the minimum information needed, and access controls before connecting patient records. Review recording, retention, and deployment requirements with your privacy and security teams.

What happens when a patient asks a clinical or urgent question?

Keep the agent within approved administrative information. Your clinical team should define the escalation wording and destinations for urgent or clinical questions; the agent should not diagnose or suggest treatment.

Can reminders accommodate cancellations and rescheduling?

Define which changes the scheduling integration permits and how failed actions reach staff. Test unavailable slots, multiple appointments, and patients who ask to speak to the clinic.

What should clinic leaders evaluate before rollout?

Measure booking accuracy, completed reminders, repeat calls, staff handoff quality, and patient feedback. Review exceptions and failed verifications before increasing call volume.

A better first call.
A clearer next step.

Bring your workflow. Let’s make the next conversation better.

Talk about your clinic