Hotels and resorts run on seamless service. Persistence automates the routine touchpoints so your team stays focused on the moments that matter.
Use cases
Persistence handles the guest calls your front desk handles on repeat — so your team delivers the high-touch moments that earn five-star reviews.
Handles upgrade inquiries in real time — checks availability, presents options with pricing, and confirms the booking without front desk involvement.
Logs maintenance requests, dispatches housekeeping or engineering, and follows up with the guest — resolving issues before they become reviews.
Qualifies group booking leads, captures dates and attendee counts, places a soft hold, and hands off to your events team with a warm summary.
Calls guests the evening before check-in to offer room upgrades, spa bookings, and dining reservations — when purchase intent is at its peak.
Reaches guests within 24 hours of checkout, collects satisfaction scores, flags complaints early, and issues recovery offers before reviews go public.
Follows up with past guests to share member rates, seasonal offers, and loyalty rewards — driving direct bookings and reducing OTA dependency.
Business Impact
Real results from hotels and resorts that replaced slow response times and missed upsell moments with Persistence voice AI — higher satisfaction, more revenue per stay.
What hotels and lodging operators ask about front-desk calls.
For the calls that interrupt front-desk staff most — availability, rates, directions, check-in times, amenities — yes. The gain is less about replacing anyone than about the phone no longer ringing while someone is checking in a guest standing in front of them.
After-hours is where most properties see the clearest return, because those calls are currently either unanswered or handled by someone with other duties. Booking enquiries that arrive at 1am get answered instead of going to a competitor in the morning.
Connected to your reservation system, it can check availability and make or amend bookings during the call. Read-only access limits it to answering questions, which handles fewer calls end to end.
Persistence supports 50+ languages, which matters more in hospitality than most categories given who is calling. Test against the accents your guests actually have rather than the language list — variation within a language causes more failures than the gap between languages.
